Some third-party security, anti-virus, or firewall suites can cause connection problems to the MiCollab Audio, Web and Video Conferencing server that could prevent the installation of the MiCollab Audio, Web and Video Conferencing Client on your computer. It is not possible for Mitel to maintain specific instructions to configure all these third-party applications to work with the MiCollab Audio, Web and Video Conferencing products because of their variety and diversity. If you cannot connect to the MiCollab Audio, Web and Video Conferencing server, contact your local network administrator or IT personnel for assistance.
Mitel does not recommend that you turn off your security, anti-virus, or firewall programs. However, it may be necessary to temporarily turn off your anti-virus software to allow the download and installation of the MiCollab Audio, Web and Video Conferencing Client.